This Privacy Policy explains how Macau Explorer processes personal data when you use the website, make a booking, or communicate with us about guided culinary and market tours in Macau.
We may process identification details, contact details, booking information, group size, preferred dates, dietary information, language preference, meeting-point details, payment-related records, and communications sent through the website or by other booking channels. We may also collect limited technical data such as device, browser, and usage information when you visit the site.
We receive data from website forms, consultation requests, email, phone contact, booking and payment steps, and messages exchanged while arranging a route or confirming tastings. Some technical data is generated automatically when the site is used, and some booking records may be created by service providers involved in payment processing or site operation.
We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent, depending on their function.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling certain cookies may affect site performance, form handling, or other functions needed to support booking and inquiry processes.
We use personal data to respond to inquiries, manage consultation requests, confirm dates and group details, collect dietary and language information, coordinate route and tasting arrangements, process payments, provide meeting-point instructions, communicate about the guided experience, maintain records, secure the website, and meet legal or accounting obligations.
We may share data with payment processors, website hosting and technical support providers, and other operational partners that help us manage inquiries, bookings, and site functionality. Where third parties assist with tasting arrangements or route coordination, they receive information only to the extent needed for the specific service.
We may disclose personal data where necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud or misuse, or support the administration of bookings and payments. We may also share information when needed to enforce our terms or protect the safety of guests, staff, or third parties.
Subject to legal limits, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing where applicable. You may also raise concerns about inaccurate information or request clarification about how your data is used.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify your identity, protect your account or booking, and determine whether the request can be fulfilled.
Booking, payment, and communication records are retained for the period needed to manage the service, resolve disputes, meet accounting or tax obligations, and maintain business records. When data is no longer needed, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
